Ordering On-line
To enter the shop, simply follow the on-line shop drop down menu and click on any of the product ranges. Shop throughout our store and add the items you wish to purchase into your shopping basket. You may change the quantity of any item in your shopping basket, as well as remove it completely. If you change the quantity of any items don't forget to click [recalculate] to calculate the new total.

Ordering by Telephone, Post or Email
Should you wish to purchase from us by telephone, post or email then please click here to print and complete our order form.

Payment
We accept Visa and Mastercard. Your credit card will not be debited until the day of despatch. All on-line transactions are handled through the S.S.L. (Secure Socket Layer) security system. On completion of your order you will receive email confirmation of your order.

Postage & Packing
When we have received your on-line order we will work out the cost for postage & packing and notify you by email and you may choose to cancel all or part of your order. Your credit card will not be debited until the day of despatch.

Frequently Asked Questions

When an order is placed, how much is paid in advance?
Nothing.

How long does it take for an order to be completed and shipped?
It takes 3 weeks to make items from scratch, although many items are shipped straight from stock. Airmail takes 7-10 days and surface mail takes 7-10 weeks.

Have you had problems with items shipped that are received damaged and how is this resolved?
I pack all the parcels myself, so I'm very experienced at it! Even so, occasionally parcels do arrive with the pots damaged. I replace the pots free of charge but ask the client to pay for the shipping again. It is not possible to reasonably insure pottery in transit. This is why I pack the parcels myself.